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Questions
Our
refund and returns policy is if you are not thrilled with your Kozy items,
you may return them within 7 days for a refund or exchange. We cannot give refunds or returns on personalized orders.
We cannot accept items that have been washed or used. Please call for an
authorization number before returning any packages. Send returns
to:
| Kozy Kids Company |
| 65 S.W Festival |
| Oak Harbor, Wa. 98277 |
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Yes you
may phone in your order. Just call
360-675-8323 and we will do the rest.
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Yes you
may have your order shipped to a different address. Just provide the
ship to information when filling out your order form.
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Yes we do
ship to APO/FPO at no extra charge
to you.
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Your items will be shipped
within 5 business days. You will be notified if for some
reason we are not able to ship within this time period.
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Yes you
will receive an order conformation. We will send it to you within 24
hours. Please be sure to
include your email address on your order form.
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Most of
our items are made after the order is received. Your order is very
special to us and in some cases it's one of a kind!
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Yes you
may pay by check or money order. Checks will be
held approx. 5 business days until they have cleared. Send checks or
money orders to:
| Kozy Kids Co. |
| 65 S.W Festival Court |
| Oak Harbor, Wa. 98277 |
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We use the
highest quality 100% cotton flannel available, cuddle satin, which we have
imported especially for our silkies. Our fleece is made by Malden
Mills and is by far the best fleece on the market. Malden Mills
fleece will not pill, fade or shrink. The best part is it's made in
the U.S.A.
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Yes we
can make custom items! Just
email us or give us a call and we will be glad to discuss your custom
order.
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Yes we do
offer gift cards. Just include the message you would like on the
gift card in the message box on the order form..
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We
recommend washing in cold water and drying
on low.
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Yes we do
accept order outside the continental U.S. We have
shipped our Kozy Kids Company items all over the world. There is a
added shipping charge for orders shipped outside of the continental United States
of $11.00
Their is no additional shipping charge for APO/FPO addresses.
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Yes
the Kozy cover will fit any infant car seat as long as it's a bucket
type as pictured on our Kozy Cover page.
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If you have a question we have
not answered please call us at: 360-675-8323 Monday thru
Friday 9am to
5pm Pacific Standard Time.
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